Legal Grid

Table of Contents

1. 1. Acceptance of Terms
2. 2. Definitions
3. 3. Eligibility and Account Registration
4. 4. Description of the Service
5. 5. Nature of Transit Data — Disclaimer of Accuracy
6. 6. Guardian Mode — Location Sharing & Safety Feature
7. 7. Crowdsourced Intelligence — Road Condition Reports
8. 8. User Conduct and Acceptable Use
9. 9. Intellectual Property Rights
10. 10. User-Generated Content
11. 11. Third-Party Services and Integrations
12. 12. Disclaimer of Warranties
13. 13. Limitation of Liability
14. 14. Indemnification
15. 15. Account Suspension and Termination
16. 16. Account Deletion and Data Rights
17. 17. Privacy and Data Protection
18. 18. Modifications to the Service and Terms
19. 19. Governing Law and Dispute Resolution
20. 20. General Provisions
21. 21. Contact Information

1. Acceptance of Terms

Welcome to ÀJÀLÁ — The Lagos Co-Pilot. These Terms and Conditions ("Terms") govern your access to and use of the ÀJÀLÁ mobile application (the "App"), the website located at https://www.ajala.live (the "Website"), and all associated services, features, content, and functionality (collectively, the "Platform"), operated by ÀJÀLÁ APP, a company incorporated in Lagos, Nigeria ("ÀJÀLÁ", "Company", "we", "our", or "us").

By performing any of the following actions, you ("User" or "you") acknowledge that you have read, understood, and agree to be legally bound by these Terms and our Privacy Policy (incorporated herein by reference):

• Creating an account on the Platform;
• Downloading, installing, or launching the App;
• Accessing or browsing the Website;
• Using any feature or service offered through the Platform.

If you are using the Platform on behalf of an organisation or entity, you represent that you have the authority to bind that entity to these Terms, in which case "you" refers to both you and that entity.

If you do not agree to these Terms, you must immediately cease all use of the Platform and, if applicable, uninstall the App.

2. Definitions

For the purposes of these Terms, the following definitions apply:

3. Eligibility and Account Registration

3.1 Age Requirement

You must be at least thirteen (13) years of age to access or use the Platform. By using the Platform, you represent and warrant that you meet this minimum age requirement. If you are between the ages of 13 and 17, you represent that you have obtained the consent of a parent or legal guardian to use the Platform. We reserve the right to terminate any account that we have reason to believe belongs to a User under the age of 13, without notice.

3.2 Account Creation

To access certain features of the Platform, you must create an Account. When registering, you agree to:

• Provide accurate, current, and complete information as prompted by the registration form;
• Maintain and promptly update your Account information to keep it accurate, current, and complete;
• Keep your login credentials (username and password) confidential and secure;
• Notify us immediately at admin@ajala.live upon becoming aware of any unauthorised access to or use of your Account;
• Be solely responsible for all activity that occurs under your Account, whether or not authorised by you.

3.3 Social Login

We may offer you the option to register or log in using third-party social media credentials (including Google). By doing so, you authorise us to access and use certain information from your social media account as described in our Privacy Policy. You remain subject to these Terms regardless of the method of registration.

3.4 One Account Per User

Each User may maintain only one registered Account. Creating multiple accounts for the purpose of circumventing restrictions, bans, or any other provision of these Terms is strictly prohibited.

4. Description of the Service

4.1 What ÀJÀLÁ Provides

ÀJÀLÁ is a real-time transit navigation platform specifically engineered for the informal public transit ecosystem of Lagos, Nigeria. The Service utilises a graph-based navigation engine and crowdsourced community intelligence to assist Users in navigating the city's informal transit network, which includes:

• Danfo minibuses (yellow commercial buses);
• Keke Napep (auto-rickshaw trishaws);
• Bus Rapid Transit (BRT) services.

The Service currently includes, without limitation, the following features:

• Community-Sourced Route Intelligence: Turn-by-turn or stage-by-stage route guidance based on aggregated community data;
• Fare Estimation: Approximate cost guidance for routes based on crowdsourced pricing data;
• Conductor Shouts: Localised, community-contributed boarding phrases used at specific bus stops and loading bays;
• Live Traffic Reports: Crowdsourced road condition updates (e.g., traffic congestion or clear roads);
• Guardian Mode: A safety feature enabling real-time trip-sharing with trusted contacts;
• Account Management: User profile creation, Ajala ID assignment, and Safe Contact management.

4.2 ÀJÀLÁ Is a Guide, Not a Carrier

ÀJÀLÁ is a software-based information and navigation platform. We do not own, operate, control, manage, hire, contract, or employ any vehicle, driver, conductor, or transit operator. We are not a transportation provider, logistics company, or carrier of any kind. The Platform does not book rides or guarantee transit availability. Your decision to board or use any vehicle based on information provided by the Platform is entirely your own decision and is made at your sole risk.

4.3 Service Availability

We strive to maintain continuous availability of the Platform; however, we do not guarantee uninterrupted, error-free, or secure access. The Service may be suspended, restricted, or unavailable at any time due to scheduled maintenance, technical failures, third-party service outages, or circumstances beyond our reasonable control.

5. Nature of Transit Data — Disclaimer of Accuracy

5.1 Estimated and Crowdsourced Data

All transit data provided by the Platform, including but not limited to route information, fare estimates, travel duration estimates, and Conductor Shouts, are estimates based on crowdsourced community intelligence and algorithmically processed real-world observations. They are not guaranteed to be accurate, complete, current, or reliable.

5.2 The Lagos Factor

The informal transit environment of Lagos is inherently dynamic, unpredictable, and subject to rapid change. Without limitation, the following events and circumstances are common, foreseeable, and entirely outside our control:

• Fare increases or changes imposed unilaterally by drivers, conductors, or transport unions;
• Route changes, road diversions, or sudden closures due to construction, flooding, protests, or government directives;
• Vehicle unavailability, breakdowns, or strikes by transport operators;
• Significant traffic delays, gridlock, or "go-slow" conditions not yet reflected in Platform data;
• Real-world conditions that differ materially from the information displayed on the Platform.

5.3 No Liability for Data Inaccuracy

We expressly disclaim any and all liability arising from your reliance on Transit Data provided by the Platform. Please refer to Section 13 (Limitation of Liability) for the full extent of our liability limitations.

6. Guardian Mode — Location Sharing & Safety Feature

6.1 Feature Description

Guardian Mode is an opt-in safety feature that enables you to share your precise, real-time GPS location and live trip progress with one or more individuals designated by you as Safe Contacts (also referred to as "Guardians"). Safe Contacts are linked to your Account using their unique Ajala ID.

6.2 Express Consent

By activating Guardian Mode for any trip, you explicitly and freely consent to the following:

• The continuous collection and transmission of your precise GPS coordinates (latitude and longitude) to your designated Safe Contacts for the duration of the active trip session;
• The sharing of trip metadata, including your trip route, estimated arrival, and trip progress, with your designated Safe Contacts;
• The storage and processing of this location data in accordance with our Privacy Policy.

6.3 Responsibilities of the User

You are solely responsible for:

• Ensuring that any individual you designate as a Safe Contact has consented to receiving your location data and is aware that they will receive real-time trip updates;
• The accuracy of the Ajala IDs used to link Safe Contacts;
• Any consequences arising from the disclosure of your location to designated Safe Contacts.

6.4 Limitations of Guardian Mode

Guardian Mode is provided as a convenience and safety aid. ÀJÀLÁ does not warrant that Guardian Mode will function without interruption or error, particularly in areas with limited network connectivity or GPS signal. Guardian Mode does not connect you with emergency services. In any genuine emergency, you must contact the relevant Nigerian emergency services directly (e.g., Police: 112, Lagos State Emergency Management Agency: 767).

6.5 Revoking Consent

You may deactivate Guardian Mode at any time within the App, which will immediately cease the sharing of your location data with Safe Contacts. You may also withdraw your consent to location sharing by contacting us at admin@ajala.live. Withdrawal of consent shall not affect the lawfulness of processing carried out prior to withdrawal.

7. Crowdsourced Intelligence — Road Condition Reports

7.1 Reporting Feature

Registered Users may submit reports regarding real-time road conditions, including traffic congestion ("Traffic/Slow") or free-flowing traffic ("Clear"), for routes within the Lagos transit network. This feature is intended to provide the broader community of Users with timely and actionable transit intelligence.

7.2 Accuracy and Community Responsibility

The integrity of the Crowdsourced Intel feed depends on the honest participation of every User. By submitting a road condition report, you represent and warrant that the report is, to the best of your knowledge:

• Accurate and based on your genuine, first-hand or reasonably reliable observation;
• Submitted in good faith for the benefit of the User community;
• Not submitted for any commercial, fraudulent, or malicious purpose.

7.3 Prohibited Conduct — Misuse of Reporting Feed

The following conduct is strictly prohibited and constitutes a material breach of these Terms:

• Submitting false, fabricated, inaccurate, or misleading road condition reports;
• Deliberately flooding the reporting feed with spam or duplicate reports;
• Submitting reports intended to mislead other Users, cause traffic congestion, or disrupt transit flow;
• Using the reporting feature to harass, target, or inconvenience any individual, group, or community;
• Submitting reports for commercial gain, competitive advantage, or any other improper purpose;
• Any form of coordinated manipulation or artificial inflation of report data.

Violation of this clause may result in immediate account suspension or termination, as detailed in Section 15. We reserve the right to verify, moderate, weight, or remove any submitted report at our sole discretion.

8. User Conduct and Acceptable Use

8.1 General Conduct

You agree to use the Platform only for lawful purposes and in accordance with these Terms. You represent and warrant that your use of the Platform will not violate any applicable law or regulation, including but not limited to the laws of the Federal Republic of Nigeria, the Nigeria Data Protection Act 2023, and applicable consumer protection statutes.

8.2 Prohibited Uses

In addition to any other restrictions set out in these Terms, you must not:

• Use the Platform in any way that is unlawful, harmful, fraudulent, deceptive, abusive, harassing, defamatory, obscene, or otherwise objectionable;
• Attempt to gain unauthorised access to any part of the Platform, its servers, databases, or any system or network connected to the Platform;
• Use automated scripts, bots, crawlers, scrapers, or similar tools to access, monitor, or extract data from the Platform without our prior written consent;
• Reverse engineer, decompile, disassemble, or attempt to derive the source code of the App;
• Introduce any virus, malware, trojan horse, ransomware, or other harmful or malicious code into the Platform;
• Impersonate any person or entity, or falsely represent your affiliation with any person or entity;
• Use the Platform to transmit unsolicited communications, spam, or promotional material;
• Circumvent, disable, or interfere with security-related features of the Platform;
• Sell, sublicense, rent, lease, or otherwise transfer your Account or access rights to any third party;
• Use the Platform in any manner that could damage, disable, overburden, or impair the Platform or servers.

9. Intellectual Property Rights

9.1 Ownership

The Platform, including but not limited to its software, source code, algorithms (including the graph-based navigation engine), user interface design, graphics, text, data compilations, trade secrets, trademarks, service marks, and trade names (including "ÀJÀLÁ" and "The Lagos Co-Pilot"), are the exclusive property of ÀJÀLÁ APP or our licensors, and are protected by applicable intellectual property laws of Nigeria and international conventions.

9.2 Limited Licence to Users

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Platform solely for your personal, non-commercial use of the transit navigation service. This licence does not include any right to:

• Copy, reproduce, modify, adapt, translate, or create derivative works of the Platform or any of its components;
• Publicly display, perform, broadcast, or distribute any part of the Platform;
• Use any data mining or similar data gathering and extraction methods on the Platform;
• Frame or embed the Platform within another website or application without our express written consent.

9.3 Feedback

If you submit feedback, suggestions, bug reports, or ideas to us regarding the Platform ("Feedback"), you hereby grant us a perpetual, irrevocable, worldwide, royalty-free, fully paid-up licence to use, incorporate, and exploit such Feedback for any purpose, without restriction or compensation to you.

10. User-Generated Content

10.1 Licence Grant

By submitting, posting, or otherwise making available any User Content through the Platform (including road condition reports, ratings, Conductor Shout corrections, or other contributions), you grant ÀJÀLÁ APP a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, fully sublicensable licence to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Content in connection with operating and improving the Platform and Service.

10.2 Representations and Warranties

By submitting User Content, you represent and warrant that:

• You have all necessary rights, licences, and consents to submit the User Content and to grant the licence described above;
• The User Content does not infringe the intellectual property rights, privacy rights, or any other rights of any third party;
• The User Content is accurate and not misleading.

10.3 Moderation

We reserve the right, but are under no obligation, to review, monitor, edit, refuse, or remove any User Content at our sole discretion, at any time and for any reason, including for violation of these Terms. We assume no responsibility for the accuracy, completeness, legality, or reliability of any User Content.

11. Third-Party Services and Integrations

11.1 Technology Partners

The Platform integrates with and relies upon the following third-party services. By using the Platform, you acknowledge that your data may be processed by these providers in accordance with their respective privacy policies:

• Supabase (Authentication & Database): Used to manage user account creation, authentication, and the storage of user data.
• Google Maps Platform (Map Interface & Navigation): Powers the map interface, geolocation services, transit landmark search, and route display. Subject to Google's Terms of Service and Privacy Policy.
• Sentry (Error Monitoring & Performance Tracking): Collects crash reports, performance data, and error logs to maintain and improve the Platform.
• Vercel (Hosting & Infrastructure): Our website infrastructure is hosted on Vercel.
• Resend and WhatsApp (User Communications): Used to communicate with you for service-related notifications.
• Google Analytics: Used to analyse usage patterns and improve our Service.

11.2 Third-Party Links and Content

The Platform may contain links to third-party websites, services, or resources that are not owned or controlled by ÀJÀLÁ APP. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.

11.3 Offer Walls

The App may, at times, display third-party hosted offer walls through which advertisers may offer virtual items or rewards to Users. We may share a unique identifier (such as your Ajala ID) with the offer wall provider for fraud prevention and reward attribution purposes only.

12. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the Platform and all services, content, features, and information made available through it are provided on an "as is" and "as available" basis, without warranties of any kind, either express or implied.

ÀJÀLÁ APP expressly disclaims all warranties, including but not limited to:

• Implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement;
• Warranties that the Platform will be uninterrupted, error-free, secure, or free of viruses or other harmful components;
• Warranties as to the accuracy, reliability, completeness, timeliness, or usefulness of any Transit Data, route information, fare estimates, Crowdsourced Intel, or other content made available through the Platform;
• Warranties that the Platform will meet your requirements or expectations.

Some jurisdictions do not permit the exclusion of certain warranties. To the extent that applicable law does not permit full exclusion of warranties, the above disclaimers shall apply to the maximum extent permitted.

13. Limitation of Liability

13.1 Exclusion of Indirect Damages

To the fullest extent permitted by applicable Nigerian law, in no event shall ÀJÀLÁ APP, its directors, officers, employees, agents, partners, investors, or licensors be liable to you for any of the following, arising out of or in connection with your use of or inability to use the Platform or the Service:

• Indirect, incidental, special, consequential, exemplary, or punitive damages;
• Loss of profits, revenue, data, goodwill, or business opportunities;
• Personal injury or property damage of any nature arising from your commute or transit journey;
• Losses resulting from fare hikes, incorrect fares, or price disputes with transport operators;
• Losses resulting from road closures, traffic delays, route diversions, transit strikes, or any other real-world transit disruption;
• Losses arising from reliance on inaccurate, incomplete, or outdated Transit Data, Crowdsourced Intel, or Conductor Shouts;
• Losses arising from third-party actions, including those of drivers, conductors, or other transit operators;
• Losses arising from unauthorised access to or alteration of your transmissions or data.

13.2 Cap on Liability

To the fullest extent permitted by applicable law, ÀJÀLÁ APP's total aggregate liability to you for all claims shall not exceed the greater of: (a) the amount you have paid to ÀJÀLÁ APP, if any, in the twelve (12) months preceding the event giving rise to the claim; or (b) Ten Thousand Naira (₦10,000.00).

13.3 Basis of the Bargain

You acknowledge and agree that the limitations of liability set forth in this Section reflect a reasonable allocation of risk and form an essential element of the basis of the bargain between ÀJÀLÁ APP and you.

14. Indemnification

You agree to defend, indemnify, and hold harmless ÀJÀLÁ APP and its directors, officers, employees, agents, contractors, licensors, and successors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in any way connected with:

• Your access to or use of the Platform;
• Your breach of these Terms or any representation or warranty made herein;
• Any User Content submitted by you through the Platform;
• Your violation of any applicable law or regulation;
• Any claim by a third party that your User Content or your use of the Platform infringed their rights;
• Your misuse of the Guardian Mode feature or any harm resulting from the disclosure of location data to Safe Contacts you have designated.

We reserve the right, at our own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate with our defence of such claim.

15. Account Suspension and Termination

15.1 Termination by You

You may terminate your Account at any time by following the account deletion procedure described in Section 16, or by contacting us at admin@ajala.live. Termination will not relieve you of any obligations arising prior to the date of termination.

15.2 Suspension or Termination by ÀJÀLÁ APP

We reserve the right, at our sole discretion, to suspend, restrict, or permanently terminate your Account and access to the Platform, with or without notice, for any of the following reasons:

• Any actual or suspected breach of these Terms;
• Provision of false, inaccurate, or fraudulent registration information;
• Conduct that we reasonably determine to be harmful, abusive, or damaging to other Users, third parties, or the Platform;
• Receipt of a valid legal order from a competent Nigerian court or regulatory authority;
• Prolonged inactivity of an Account;
• Any other reason we deem, in our sole discretion, to be in the best interests of the Platform and the User community.

15.3 Effect of Termination

Upon termination of your Account, your licence to use the Platform will immediately cease. We may retain certain data as required by law or for legitimate business purposes. Provisions of these Terms that by their nature should survive termination shall survive, including without limitation Sections 9, 12, 13, 14, 17, and 19.

16. Account Deletion and Data Rights

16.1 Deleting Your Account

In compliance with the Apple App Store Review Guidelines and the Google Play Store Data Safety requirements, and in accordance with applicable data protection laws, you have the right to delete your Account and all associated personal data at any time. You may do so from either the App or this website, without contacting us and without giving a reason.

In the App:

1. Navigate to your Account profile settings within the App;
2. Select the "Delete Account" option;
3. Follow the on-screen confirmation steps to permanently delete your Account.

On the website:

1. Sign in and open "Your account";
2. Scroll to the "Danger zone" and select "Permanently delete account";
3. Type DELETE to confirm.

We do not retain a copy of a deleted Account in anticipation of a future request from any third party, including government or law enforcement agencies. Our retention practices, and how we handle legally binding requests from competent authorities, are set out in Section 6 of our Privacy Policy.

16.2 Effect of Account Deletion

Upon successful deletion of your Account:

• Your Account and all associated personal data that can be deleted will be permanently removed from our active databases within a reasonable time period;
• Your Ajala ID will be retired and no longer accessible;
• Guardian Mode and all associated Safe Contact linkages will be permanently dissolved;
• Any Crowdsourced Intel or User Content previously submitted by you may be retained in anonymised or aggregated form, but will no longer be associated with your identity.

16.3 Retention Exceptions

Notwithstanding the above, we may retain certain personal data as required or permitted by applicable law, including for fraud prevention, legal compliance, enforcement of these Terms, resolution of disputes, or to comply with a legal obligation.

16.4 Data Subject Access Requests

You may exercise your rights to review, correct, or obtain a copy of your personal data by submitting a data subject access request in accordance with the process described in our Privacy Policy, or by contacting us at admin@ajala.live.

17. Privacy and Data Protection

Your privacy is of paramount importance to us. The collection, use, storage, and disclosure of your personal information is governed exclusively by our Privacy Policy, which is incorporated into and forms an integral part of these Terms by this reference. By using the Platform, you acknowledge that you have read and understood our Privacy Policy.

Our Privacy Policy is available at https://www.ajala.live and within the App. We encourage you to review it carefully to understand how we handle your personal data, including your precise geolocation data, device data, and Guardian Mode data.

18. Modifications to the Service and Terms

18.1 Modifications to the Service

We reserve the right to modify, suspend, discontinue, or restrict access to the Platform or any part thereof, at any time, with or without notice to you. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.

18.2 Modifications to These Terms

We may update or revise these Terms at any time to reflect changes in our practices, the law, or the Platform's features. When we make material changes, we will notify you by:

• Displaying a prominent notice within the App or on the Website; and/or
• Sending a notification to the email address associated with your Account.

Your continued use of the Platform following the effective date of any revised Terms constitutes your acceptance of those revised Terms. If you do not agree to the revised Terms, you must cease using the Platform and delete your Account.

19. Governing Law and Dispute Resolution

19.1 Governing Law

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria, without regard to its conflict of law principles. The courts of Nigeria shall have non-exclusive jurisdiction over any dispute, subject to the dispute resolution process set out below.

19.2 Informal Negotiation

Before initiating any formal dispute resolution proceedings, you agree to contact us at admin@ajala.live to attempt to resolve any dispute informally. Both parties agree to make good faith efforts to resolve any dispute for a period of thirty (30) days from the date of the initial written notice of the dispute ("Negotiation Period").

19.3 Binding Arbitration

If a dispute is not resolved during the Negotiation Period, it shall be finally and exclusively resolved by binding arbitration in Lagos, Nigeria, conducted:

• By a single arbitrator mutually agreed upon by both parties, or appointed in accordance with the Arbitration and Conciliation Act, Cap. A18, Laws of the Federation of Nigeria;
• In the English language, on a confidential basis;
• In accordance with applicable Nigerian arbitration law.

The arbitrator's award shall be final, binding, and conclusive on both parties. Either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent irreparable harm pending the outcome of arbitration.

19.4 Class Action Waiver

To the extent permitted by applicable law, you agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

20. General Provisions

20.1 Entire Agreement

These Terms, together with the Privacy Policy and Cookie Policy, constitute the entire agreement between you and ÀJÀLÁ APP with respect to the subject matter hereof, and supersede all prior and contemporaneous understandings, agreements, representations, and warranties.

20.2 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, such provision shall be modified to the minimum extent necessary to make it enforceable, and the validity and enforceability of the remaining provisions shall not in any way be affected or impaired.

20.3 Waiver

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. No waiver shall be effective unless made in writing and signed by an authorised representative of ÀJÀLÁ APP.

20.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may freely assign our rights and obligations, including in connection with a merger, acquisition, or sale of assets.

20.5 Force Majeure

We shall not be liable for any failure or delay in performance due to causes beyond our reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, labour disputes, governmental actions, internet or telecommunications failures, or power outages.

20.6 No Partnership

Nothing in these Terms shall be construed to create a partnership, joint venture, agency, employment, or franchise relationship between you and ÀJÀLÁ APP.

20.7 Language

These Terms are drafted in the English language. In the event of any translation, the English language version shall prevail.

20.8 Electronic Communications

By using the Platform, you consent to receive electronic communications from us. You agree that any notices, agreements, disclosures, or other communications that we send to you electronically will satisfy any legal communication requirements, including that such communications be in writing.

21. Contact Information

If you have any questions, concerns, or requests regarding these Terms and Conditions, or if you need to report a violation, please contact us using the details below:

We aim to respond to all written enquiries within ten (10) business days.